Developed in response to customer feedback, the online shop enables customers to purchase a select range of adhesives and consumables online. The online shop will sit alongside Intertronics’ traditional consultative sales process — the full Intertronics range remains available by contacting the team via phone, email, or the website, and its responsive team reply to enquiries the same business day.
The online shop is intended for customers making repeat orders of previously specified products, or for those making small, one-off purchases — of course, customers can still send in purchase orders as they always have done. If a product is in stock and ordered on Intertronics shop before 3pm, it will be delivered the next working day, enabling straightforward, rapid access to products for situations where customers have certainty over what product is required.
Customers using the online shop can still benefit from Intertronics’ aftersales follow through, including reliable next day delivery, technical support, equipment servicing, technology training, and process development help.
The online shop features a selection of frequently ordered products from Intertronics’ extensive range. This includes adhesives, encapsulants, and potting compounds, and consumables such as dispensing needles and tips, and wipes, brushes and swabs. Alongside this, the shop hosts a range of dispensing guns and controllers, and UV curing lamps.
“We’ve always strived to be as easy to do business with as possible,” said Rachel Chancellor, who works on Marketing Projects at Intertronics.
“Launching the online shop gives our customers the choice to do business with us in whatever way makes them most comfortable.
“For those that know exactly what they need, it’s now as simple as ordering online,” added Chancellor.
“However, adhesives projects are notoriously complex. Providing insightful technical and applications guidance remains a cornerstone of our business, so we can ensure our customers find the optimal materials and process for their application. Anyone with a production or engineering challenge is still encouraged to speak to a member of Intertronics’ team.”
Customers that need support with adhesive specification, testing, and trials, can visit the company’s Technology Centre in Kidlington, Oxfordshire, for hands-on demonstrations and trials, hosted by its product specialists.
The launch of the shop adds another option for customers who have a specific product in mind, making it even easier to access adhesives and related equipment and consumables from Intertronics.